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Angry Customer


 If you remember from my older post, that I had a bad experence with a rude customer hurling bad languages because he had to pay for his meal first.

Well it happened again…
Not at me, but it seem this person hate was directed at the manager and some of the staff, threating violence and hurling abuse again.
The Police was rang, but there did not seem interested and did not want to come down to deal with what was a very aggressive and violent customer.

And don’t get me started on how useless the Police are, I will talk about my experence with them in another post.

Anyway, the customer wanted a refund for reasons, and the manager was ok with that and wanted to get more information to sort out a refund, but for what every reason, the customer started to get angry and violent and aggressive.

So why are people such shitheads and what makes them feel like there can treat people in the customer service sector like crap.
If I talked to someone like shit, I can grantee, my relationship would be over, my parents would disown me and I would get arrested for public disorder offence.

While people can get angry and annoyed at not getting the experence or service expected from a business, been polite and respectful will get you a lot further if you are calm and polite and explain your frustration and even what you expect to be done about it. And in most cases you can even take it customer complaint department if you not happy with the outcome.

You might not get anywhere with it, but you will at least get a better response and a possible solution to threats of violence and bad language.

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